BGMH

Common Questions

How can I get information about make an advanced directive?
Ask your doctor, nurse, social worker, or healthcare provider to get information for you. You can have a lawyer write an advanced directive for you, or you can complete an advanced directive by filling in the blanks on a form.

Smoking?
For the health of our patients and staff, smoking is not allowed inside the hospital. There are two designated smoking areas at this time, the back deck of Hovlid and the deck off the East Wing.

If I have a concern or complaint regarding my care whom do I contact?
BGMH encourages patients and their family to report complaints to staff so problems can be resolved to your satisfaction. Complaints can be registered without reprisal. You also have the right to file a complaint (grievance). To file a grievance you may contact Kirsten Storne Piazza, either by phone at (530) 846-9082 or in writing.

What are visiting hours?
Visiting hours are from 8:00 a.m. to 8:00 p.m.

How do I get a copy of my Medical Records?
Go or call the Medical Records Department (530) 846-9058, to sign a "Release of Information" and they can be ready for you in 1 to 2 days.

Can I bring food in to a patient in the hospital?
Please check with nursing to make sure the patient is not on a special diet or is on fluid restrictions.

Can I use my cell phone in the Hospital? Do patients have a phone in their room?
Yes except in the CCU Department.

What can I do to prevent getting an infection while I’m in the hospital?
Preventing the spread of germs in the hospital is very important. If your immune system is weakened or if you have just had surgery, you are at greater risk of developing an infection. The best way to prevent the spread of germs is by washing hands with soap and water or an alcohol-based gel.

You should wash your hands:

• After using the toilet.
• After blowing your nose, coughing or sneezing.
• Before eating
• After touching wounds
• When your hands are dirty

How to wash your hands:

• If your hands are not visibly dirty, please use the alcohol-based gel. Rub a small amount allover your hands until dry. Do not rinse.
• Otherwise, wet hands under running water and, using soap, wash all surfaces thoroughly for 10 to 15 seconds. Rinse well and dry your hands well with a paper towel.

Notice whether people have washed their hands. Hand washing is the most important way to prevent spreading infections. Don’t be afraid to ask a doctor or nurse to do this.

Can I get food from the cafeteria?
Yes. You must call in advance to order a meal. It is to go and cost $4.00 and you pay for it at registration. (There are vending machines in the Radiology waiting room).